Privacy & Safety

At Refine we value the relationship we have with you and respect your privacy. We're committed to protecting the information collected about you on our website and via our third parties, and we've detailed below how, and why, we collect, use, store and disclose this information, and how you can have your personal information removed from our records, in accordance with the New Zealand Privacy Act 1993 (Privacy Act).

Personal Information We Collect and Why

Depending on why we're collecting information we may collect one or more of the following:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Country, city, suburb, business name (if applicable), street name and number, post code

  • Size and colour preference

  • Payment card details (an encrypted token is stored only if you select to save your card; your full card details are never saved in our system)

We only collect personal information that is necessary for us to efficiently and effectively carry out the services we offer. Generally, personal information is collected to ensure purchases arrive to the correct delivery location as quickly as possible. 


How We Collect and Store This Personal Information

Information can be created in numerous ways, including:

  • Placing an order

  • Contacting our customer service 

Information is stored in electronic format. We adhere to strict procedures and processes to ensure your information is kept secure, including restricted access to your information and destroying this information when it is no longer required. Customer credit card information is not stored on our servers. Any saved credit card details are part of an encrypted token that is only sent to us when you log in to the website.

How We Use and/or Disclose This Information

We will only use your personal information for the purpose for which it was collected and we will only disclose your personal information to those persons who require the information for such purposes. Depending on why we collected your information such use and disclosure may include the following:

  • To create orders, transaction records and receipts

  • To provide customers with our products

  • To communicate with our customers about products, orders, special offers and events.

  • To provide customer service

  • To comply with applicable laws and regulations

Payment Methods

- Credit / Debit Cards
- Bank Transfers

- Offline Payments