Shipping Policy

SHIPPING COSTS

New Zealand

Standard shipping (3 business days- estimated): $4.50

Free Shipping for all orders over $50

 

International

We currently do not offer international shipping at this time, but check back as we are working on it!

Return & Exchange

Policy

Refine does not offer refunds on goods due to change of mind. We will only offer a refund if the piece is faulty beyond repair.

All exchange items will need to be returned within 7 working days from the date of purchase. If you are outside the 7 day return timeframe, Refine reserves the right to deny your return.

 

The item/s must be in original condition, with all tags remaining in place. Item/s must not be worn, washed or altered in any way. 

Sale items - including flash sales or discount offers will not be accepted for return, exchange or credit note.

Refine does not offer refunds on goods due to change of mind. We will only offer a refund if the piece is faulty beyond repair.

All exchange items will need to be returned within 7 working days from the date of purchase. If you are outside the 7 day return timeframe, Refine reserves the right to deny your return.

 

The item/s must be in original condition, with all tags remaining in place. Item/s must not be worn, washed or altered in any way. 

Sale items - including flash sales or discount offers will not be accepted for return, exchange or credit note.

Refunds

Simply Contact us using the websites CONTACT tab and we will allocate a returns authorisation (ra) number for you and provide you with all of the details you need.

Please note Refine is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods and keeping a record for the tracking details.

We will provide you with a complete postal address when we allocate you returns authorisation number to you via email correspondence. The shipping costs incurred for returning item/s to Refine of an exchange or refund are at your own expense. However, we will ship your replacements back to you free of change.